These terms are the agreement between you and Kutay Onur, who operates Twinely ("we", "us"). They also serve as the service regulations (regulamin) required by Polish law for services provided electronically. By creating an account you accept them. If you do not agree, please do not use Twinely.
1. The service
Twinely is an online calendar. You can create calendars and events, share calendars with other people at the access level you choose (busy or free, view, edit, manage), receive reminders and, when the feature is available, connect your own AI assistant so it can add or read events on your behalf. The service is provided through the website twinely.net and the installable web app.
Twinely is currently free. If we introduce paid plans, their price, billing period, renewal, cancellation and refund rules will be shown before you buy and added to these terms; nothing will be charged without your explicit order.
2. Technical requirements
- An internet connection and a current version of Chrome, Edge, Firefox or Safari (desktop, Android or iOS) with JavaScript and cookies enabled.
- An email address you can access.
- For reminders on iPhone and iPad: iOS or iPadOS 16.4 or later, with Twinely added to the Home Screen.
3. Your account
- You must be at least 16 years old to create an account.
- Give accurate information and keep your password secret. You are responsible for activity under your account unless it results from our fault.
- Tell us promptly at [email protected] if you suspect someone else has access to your account.
- One person per account. Accounts may not be sold or transferred.
4. Your content
Everything you put into Twinely (events, notes, calendar names) remains yours. You give us only the permission needed to store, process and display it to you and to the people you share it with, and to make encrypted backups. This permission ends when you delete the content or your account, except for backup copies, which expire within 30 days.
When you share a calendar, the people you invite see it according to the role you gave them. When you connect an AI assistant, it can access the calendars you selected. You are responsible for what you share and with whom.
5. Acceptable use
You must not use Twinely to:
- store, send or share unlawful content, including content that infringes others’ rights or privacy, or content that is threatening, harassing or discriminatory;
- send spam or unsolicited invitations;
- try to access accounts or data that are not yours, probe or test the security of the service without our written permission, or disrupt it (for example by overloading it or using automated scraping beyond the documented API);
- introduce malware or circumvent rate limits or other protections;
- use the service in a way that breaks the law of Poland or the EU.
6. Reporting illegal content
If you find content on Twinely that you believe is illegal, email [email protected] with: where the content is, why you believe it is illegal, your name and email (unless the report concerns certain child sexual abuse offences), and a statement that the report is accurate and made in good faith. We review reports diligently and objectively, tell you what we decided, and if we remove content or restrict an account we explain why to the affected person, as the EU Digital Services Act (Articles 16 and 17) requires.
7. Availability and changes to the service
We work to keep Twinely available and your data safe, but we cannot promise uninterrupted service; maintenance, outages and events beyond our control can happen. We may improve or change features. If we plan to discontinue the service, we will give at least 30 days’ notice so you can export your data.
8. Complaints
If something does not work as described, email [email protected] describing the problem and how you would like it resolved. We reply within 14 days. If you are a consumer and we cannot agree, you may contact a consumer ombudsman (miejski or powiatowy rzecznik konsumentów), the Trade Inspection (Inspekcja Handlowa) or an equivalent body in your country, and you can always go to court.
9. Ending the agreement
- You can stop using Twinely and delete your account at any time from the Account page. Deletion ends the agreement.
- We may suspend or close an account that seriously or repeatedly breaks these terms or the law. Except in urgent cases (such as security threats or illegal content), we will warn you first and give you a chance to respond and to export your data.
10. Liability
We are responsible for providing the service in line with these terms and the law. Twinely is a planning tool: please do not rely on it alone for anything where a missed reminder could cause serious harm. Nothing in these terms limits liability that cannot be limited by law, including for damage caused intentionally, and if you are a consumer nothing here takes away the rights mandatory consumer law gives you.
11. Changes to these terms
We may update these terms, for example when we add features or the law changes. We will tell you at least 14 days before changes take effect, in the app or by email. If you do not agree, you can delete your account before then. The date at the top shows the current version.
12. Law and disputes
These terms are governed by Polish law. If you are a consumer living in another EU country, you also keep the protection of the mandatory rules of your country, and you may bring a claim in your local courts.
13. Contact
Kutay Onur, Poland. Email: [email protected]. We communicate in English and Polish. See also the Privacy Policy, Cookie Policy and Legal notice.